Returns and Exchanges

We strive to ensure that every purchase from our gallery brings you joy and confidence. Below are the terms and conditions for returning or exchanging artworks purchased on our website.

1. Inspection Upon Receipt

Please inspect the packaging and artwork when you receive it.

If there is visible damage to the packaging or artwork, please record it at receipt where possible.

If visible damage is discovered upon delivery, please:

• Record the damage at the time of receipt (in the courier’s delivery note or at the post office);
• Take clear photographs of the damage;
• Report visible shipping damage within 2 calendar days where possible to streetwallsgallery@gmail.com.

This helps us resolve the issue promptly and does not affect statutory consumer rights.

2. Returns and Exchanges

If an artwork is damaged, defective, or does not match the order or description, please contact us.

• The Gallery will arrange an appropriate remedy and bears reasonable necessary return or remedy costs where required by applicable law.

3. Return Conditions and Timeframes

• You may request a return within 14 calendar days after receiving the artwork.
• The artwork should be returned in appropriate condition, taking account of inspection reasonably needed to establish its nature and characteristics.
• For a standard return without a defect, the Buyer pays the direct return shipping costs.

Nothing in this Policy limits rights that cannot be excluded under applicable law.

4. Exceptions to the Right of Return

A ready-made original artwork is not excluded from return solely because it is unique.

• Separate rules may apply to an artwork created or personalized specifically for the Buyer, where permitted by applicable law.

5. International Returns (EU Customers)

EU customers retain mandatory consumer rights under applicable law.

For a standard return, the Buyer pays the direct return shipping costs. For a damaged, defective, or incorrect artwork, section 2 and applicable law apply.

Import VAT, customs duties, and handling fees, where applicable, are governed by the destination country’s rules and applicable law.

For EU consumers, where a statutory distance-sale withdrawal right applies, you may withdraw within 14 days after receiving the artwork by sending an unequivocal statement to streetwallsgallery@gmail.com. You do not have to use the form below.

Reimbursement is made within the period required by law after notice of withdrawal, using the original payment method unless otherwise agreed or required by law. Standard outbound delivery is reimbursed where required by applicable law. The Gallery may withhold reimbursement until it receives the artwork or evidence that it has been sent back, where permitted by applicable law.

The 14-day withdrawal policy does not limit statutory rights relating to damaged, defective, or non-conforming goods.

6. Refund Procedure (via BePaid)

• Refunds are made using the original payment method unless otherwise agreed or required by applicable law.
• Refunds are processed without undue delay and within the period required by applicable law.

7. Return Contact Information

Individual Entrepreneur: Aleksei Ivanovich Grin

UNP: 491706250

Email: streetwallsgallery@gmail.com

Phone: +375 29 394 57 44

Return address: 42 Minskaya Street, Gomel 246034, Republic of Belarus